GDPR policy
Welcome to Xaliveron (hereinafter referred to as “we”). This GDPR policy explains how personal information is handled when you use our online store, and how we ensure transparency, responsibility, and respect for your rights.
1. Scope of this GDPR policy
This policy applies to information processing activities that occur when you browse our website, place orders, communicate with us, or request support through our online store.
2. Information we process
The information we process may include contact details, order related records, payment references, and technical data generated during website access. This information is used only to support website operation and service fulfillment.
3. Purpose of information use
Information is used to process orders, manage customer communication, provide service support, and maintain website stability and security. Information is not used beyond these defined purposes.
4. Data storage and retention
Information is stored only for the period necessary to achieve its intended purpose. Appropriate safeguards are applied to protect stored data from unauthorized access, loss, or misuse.
5. Your rights
You have the right to request access to your information, request corrections, request deletion where applicable, and withdraw previously granted consent. Requests can be submitted using the contact details provided at the end of this policy.
6. Legal basis for processing under GDPR policy
Information is processed in accordance with GDPR policy principles based on the following lawful bases.
- Performance of a contract: processing orders and providing purchased services
- Explicit consent: supporting newsletter subscriptions and selected communications
- Compliance obligations: meeting tax, accounting, and record keeping requirements
- Legitimate interests: improving user experience and preventing improper activities
7. Information protection measures
We apply reasonable technical and organizational measures to protect information and reduce the risk of unauthorized access, disclosure, or alteration.
8. Policy updates
This GDPR policy may be updated from time to time to reflect operational or service changes. Updated versions take effect once published on the website.
9. Contact information
If you have any questions regarding this GDPR policy or personal information handling, you may contact us using the details below.
Contact address: 13294 Via Santillana, San Diego, CA 92129, United States
Customer service phone: +1 (530) 801-9702
Customer service email: support@xaliveron.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)