Purchase and payment process
Welcome to Xaliveron (hereinafter referred to as “we”). This purchase and payment process is designed to explain how products are selected, orders are submitted, payments are completed, and confirmations are issued when you shop through our online store.
1. Browsing and product selection
You may browse the online store at any time to view product details, specifications, and pricing information. Products of interest can be added to the shopping cart before proceeding further.
2. Shopping cart review
Before placing an order, you will be able to review the items in your shopping cart, including product names, quantities, and order details, to ensure all selections are correct.
3. Order information confirmation
During checkout, you will be asked to provide and confirm delivery details and contact information. Accurate information helps ensure smooth order handling and effective communication.
4. Payment submission
Payments are completed during checkout using supported bank card payment methods. Once payment authorization is successfully completed, the order is formally recorded in our system.
5. Order confirmation
After payment is completed, a confirmation notice will be sent containing the order number and payment summary. This confirmation serves as a reference for future inquiries.
6. Order handling after payment
Confirmed orders enter a preparation and review stage to ensure accuracy before further processing. Orders are handled according to standard internal timelines.
7. Payment information handling
We apply reasonable measures to ensure that payment information is handled securely and accurately. Payment data is used only for completing transactions and providing necessary order support.
8. Support and assistance
If you have questions or require assistance after completing payment, you may contact us promptly. Requests are addressed based on the current status of the order.
9. Contact information
Contact address: 13294 Via Santillana, San Diego, CA 92129, United States
Customer service phone: +1 (530) 801-9702
Customer service email: support@xaliveron.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)