Terms of Service
Welcome to Xaliveron (Hereinafter Referred to as "We"). This service policy explains the general terms, responsibilities, and service conditions that apply when you access and use our online store and related services.
1. Introduction And Scope Of Application
This policy applies to all activities conducted through our online store, including browsing products, placing orders, completing payments, and requesting customer support. All services are provided exclusively through online channels.
2. User Accounts And Website Responsibility
You are responsible for ensuring that the information provided during account use or order submission is accurate and complete. We are responsible for maintaining the normal operation, security, and accessibility of the website. Temporary interruptions may occur due to maintenance or technical adjustments.
3. Products, Inventory, And Price Information
Product descriptions, availability, and pricing information are displayed clearly on the website for reference. Inventory status may change based on actual availability. Prices shown at checkout are final and include all applicable taxes and related charges.
4. Orders And Payment
An order is considered valid only after payment is successfully completed. Once payment is confirmed, the order enters the processing stage according to our standard procedures. Orders cannot be processed without successful payment confirmation.
5. Delivery Conditions
Delivery services are provided exclusively within the United Kingdom. Once payment has been successfully confirmed, the order is recorded and enters the preparation phase. The standard handling time is typically between 1 and 3 working days. After preparation is completed, the parcel is transferred to the selected logistics carrier for dispatch. The estimated overall delivery timeframe generally ranges from 5 to 8 working days and may vary depending on the delivery location and shipment volume during the relevant period. To ensure reliable and consistent delivery, we work with established carriers including Seur, Royal Mail, and Packlink. Orders with a total value of 79.99 GBP or more qualify for free delivery, while orders below this amount are subject to a fixed delivery fee of 9.99 GBP. All applicable taxes and related charges are included in the product price. The most up to date delivery information is available in our Shipping Policy.
6. Order Cancellation
Order cancellation requests may be submitted within 48 hours after payment confirmation, provided that order preparation has not yet started and the parcel has not been handed over to the carrier. Once order processing has begun or the order has been dispatched, cancellation is no longer available. In such cases, you may request a return after receiving the order by following the procedures outlined in our Order Cancellation Policy.
7. Returns And Exchanges
Requests for returns or exchanges may be submitted within 30 days from the date of successful delivery. Requests are accepted in cases involving visible appearance issues, quality related matters, noticeable color differences, unusual odors, or where the received item does not correspond to the order details. Comprehensive terms, conditions, and step by step instructions are available in our Returns And Exchanges Policy.
8. Refund Policy
Approved refunds are issued to the original payment method used at checkout. Refund processing times may vary depending on the handling speed of the issuing financial institution. Additional refund details are provided in the relevant refund policy.
9. Disputes And Applicable Law
We comply with United Kingdom law, including GDPR. We reserve the right to update this policy when necessary and will notify you of any relevant changes.
10. Privacy And Data Protection
We respect your privacy and handle information responsibly. Information is used only for order processing, service support, and website operation in accordance with our privacy practices.
11. Intellectual Property
All website content, including text, images, layouts, and design elements, is protected intellectual property. Unauthorized use, reproduction, or distribution is not permitted.
12. Limitation Of Responsibility
We are not responsible for indirect losses resulting from website use, service interruptions, or delays, except where such limitations are not permitted under applicable rules.
13. Modifications To Service Terms
We may revise this service policy from time to time to reflect operational or service updates. Any changes will take effect once published on the website.
14. Contact Information
If you have any questions regarding this service policy or our services, you may contact us using the information below.
Contact address: 13294 Via Santillana, San Diego, CA 92129, United States
Customer service phone: +1 (530) 801-9702
Customer service email: support@xaliveron.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)