Privacy Policy
Welcome to Xaliveron (hereinafter referred to as "we"). This privacy policy explains how information is collected, used, stored, and protected when you access and use our online store, helping you understand how your information is handled.
1. Policy Scope
This policy applies to all activities carried out through our online store, including website browsing, order placement, payment processing, and customer communication. It applies only to services provided through our website.
2. Information Collection And Cookies
We may collect basic information provided during order placement or customer contact, as well as technical information generated during website access. Cookies are used as a technical tool to support website functionality and ensure a stable browsing experience.
3. Use And Sharing Of Information
Information is used to process orders, provide customer support, manage website operations, and maintain service quality. Information is shared only when necessary to complete these purposes and is not used for unrelated activities.
4. Data Storage And Cookie Awareness
Information is stored only for the period required to fulfill the stated purposes. Cookies are stored on your device only after you are informed of their use. By continuing to browse the website, you acknowledge and allow the use of cookies. You may manage cookie settings through your browser.
5. User Rights
You have the right to request access to your information, request updates or corrections, request deletion where applicable, and withdraw previously granted permissions. Requests may be submitted using the contact details provided at the end of this policy.
6. Legal Basis For Data Processing Under GDPR Policy
Information is processed in accordance with GDPR policy principles based on the following legal grounds.
- Performance of a contract: Processing orders and providing purchased services.
- Explicit consent: Supporting newsletter subscriptions and related communications when you choose to receive them.
- Compliance obligations: Supporting tax, accounting, and necessary regulatory record keeping.
- Legitimate interests: Improving user experience and preventing improper or fraudulent activity.
7. Information Protection Measures
We apply reasonable technical and organizational measures to protect information and reduce the risk of unauthorized access, loss, or misuse.
8. Policy Updates
This privacy policy may be updated from time to time to reflect operational or service adjustments. Any updated version will take effect once published on the website.
9. Contact Information
If you have any questions regarding this privacy policy or information handling practices, you may contact us using the details below.
Contact address: 13294 Via Santillana, San Diego, CA 92129, United States
Customer service phone: +1 (530) 801-9702
Customer service email: support@xaliveron.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)