Refund Policy
Welcome to Xaliveron (hereinafter referred to as "we"). This refund policy explains how refund requests are submitted, reviewed, and completed for orders placed through our online store.
1. Refund scope
This policy applies to refund requests related to successfully paid orders. Refund eligibility is determined based on order status, handling progress, and compliance with the applicable service procedures.
2. Situations eligible for refund
Refunds may be considered in circumstances including approved order cancellations, confirmed returns after delivery, or other verified situations where a refund is appropriate based on actual order handling.
3. How to request a refund
To submit a refund request, you should contact us by email or telephone and provide relevant information such as the order number and payment confirmation. This allows us to verify the request efficiently.
4. Review and approval process
Once a refund request is received, we will review the details promptly. If the request meets the required conditions, we will approve the refund and notify you of the outcome.
5. Refund method
Approved refunds are issued to the original bank card used at checkout, including Visa and MasterCard. Refunds are not processed through alternative payment channels.
6. Refund processing time
After approval, refunds are typically processed within 1 to 5 working days. The actual time required for funds to appear in your account may vary depending on the card issuing institution.
7. Pending or delayed refunds
If a refund has not been received within the expected timeframe, you may contact us for further assistance. We will help confirm the refund status and provide necessary support.
8. Policy updates
This refund policy may be updated periodically to reflect adjustments in service operations. Any changes will take effect once published on the website.
9. Contact information
If you have any questions regarding this refund policy or a specific refund request, you may contact us using the details below.
Contact address: 13294 Via Santillana, San Diego, CA 92129, United States
Customer service phone: +1 (530) 801-9702
Customer service email: support@xaliveron.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)